General Conditions

The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that arises between NOOK HOSTEL SL and the user or client for the hiring made through the forms that NOOK HOSTEL SL puts at your disposal in its WWW.BCOOLHOSTELS. COM.

The reservation through the websites of NOOK HOSTEL SL will imply the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for the navigation of the user by the pages owned by NOOK HOSTEL SL.

These conditions will be applicable without prejudice to the application of the legal rules on the subject that are applicable for each case.

The General Conditions of Contract regulate the distance selling relationship between NOOK HOSTEL SL and the user or client, in accordance with the legal stipulations, especially, Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the General Regulation for the Protection of Personal Data, Law 7/1996, of 15 January of Ordination of the Retail Trade, and to the Law 34/2002 of July 11, of Services of the Society of the Information and Electronic Commerce.

NOOK HOSTEL SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, NOOK HOSTEL SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

Information prior to booking

NOOK HOSTEL SL informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.

Also, NOOK HOSTEL SL informs that the user can have access to the conditions of use available on the website.

By booking with NOOK HOSTEL SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way the user declares to be of legal age and have the legal capacity and to act necessary to access the websites of NOOK HOSTEL SL and the contracting through them. The user is responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a client, not being able to assign them to another.

Once the reservation is made, the user will see the confirmation of their reservation on the screen, and can print it as proof of the reservation made.

The confirmation of reservation and the proof of the reservation (impression made by the user) will not be valid as an invoice.



Offer of reservations and reference of prices.

In compliance with the regulations in force and, especially of Law 34/2002 on services of the information society and electronic commerce, NOOK HOSTEL SL offers in the corresponding section for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, NOOK HOSTEL SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of them. In this way, the products and / or services offered at any time by the website of NOOK HOSTEL SL will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products and / or services.

Indication of prices.

Each possible reservation offered will have its price indicated and if it has incorporated the VAT or any other tax that, in its case, is applicable. The prices indicated on the screen will be those valid at any time except typographical error. When the price is different for the reason stated above, NOOK HOSTEL SL will inform the client, via e-mail, before proceeding with the collection of the reservation.


The availability of the offers offered by NOOK HOSTEL SL through its website may vary depending on the demand of customers. Although NOOK HOSTEL SL updates the database periodically, the reservation requested by the client could be complete at that time. In this case, NOOK HOSTEL SL will send an e-mail to the client informing him of the impossibility of the availability of the offer.

Payment Methods.

NOOK HOSTEL SL requests in reservations through its web page the data of a credit card, holder of reservation, to guarantee the effectiveness of it. We remind you that the establishment does not charge your credit card when making this reservation. The card is only used as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be settled directly at the establishment, either in cash, with a credit card or in any other way accepted by the establishment.

– VISA or MASTERCARD credit card

All transactions involving the transmission of personal or banking data are made using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All information transmitted to us travels encrypted through the network.

Likewise, your credit card information is entered directly on the bank’s website, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any server of NOOK HOSTEL SL.

When paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and debit entries in the accounts of the provider and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obliged to NOOK HOSTEL SL to compensate for the damages and losses caused as a result of said cancellation.

Cancellation of the reservation.

The conditions of cancellation of the reservation will vary depending on the room and additional services contracted. In any case, the customer can always see the cancellation conditions before making the reservation.


As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.


In accordance with the regulations in force in Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by NOOK HOSTEL SL with CIF B95865218 and registered office at C / LANDABE, 14 48600, SOPELANA ( BIZKAIA), in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, NOOK HOSTEL SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

Until you tell us otherwise, we understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use them for the purposes mentioned.

NOOK HOSTEL SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why NOOK HOSTEL SL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data and consent given for the treatment of them, directing your request to the postal address indicated above or to the email

You can contact the competent Control Authority to present the claim that you consider appropriate.


Also, NOOK HOSTEL SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. NOOK HOSTEL SL has its address in BIZKAIA, Spain.